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Friday, June 29 2012
Sears.com
[17:39:43] Trip I recently looked at purchasing a washer and dryer online at Sears.com.
a) The compare tool often hides prices that you could see on the previous page
b) The compare tool offers no way of highlighting differences, or hiding similarities between all shown items.
c) I can configure installation on the washer, but the dryer always throws an error when trying (or vice versa; I forget which way it was now).
d) The dryer doesn't come with all required parts. That's fine, and helpfully sears at check-out has a section for me to select necessary parts. This selection uses radio controls, so I can select the power cord if I want, or the exhaust vent, but not both. This almost certainly came about because the default option is "no required parts", and someone testing said "Hey, how can you select "no required parts" and a required part? They shouldn't be able to select both!" and thus this cluster was birthed. This wouldn't be as frustrating except that:
e) On the item page, or even at check-out when viewing the cart, there is no list of related accessories or parts, like pedestal bases or power cables; the best you can do is search through the product sheet for the serial number and then search for it, comparing numbers. (Sometimes the numbers included are for the wrong/non-matching colour.) BHPhoto is an example of a site that does this correctly, and remarkably so.
[17:39:43] Trip I recently looked at purchasing a washer and dryer online at Sears.com.
a) The compare tool often hides prices that you could see on the previous page
b) The compare tool offers no way of highlighting differences, or hiding similarities between all shown items.
c) I can configure installation on the washer, but the dryer always throws an error when trying (or vice versa; I forget which way it was now).
d) The dryer doesn't come with all required parts. That's fine, and helpfully sears at check-out has a section for me to select necessary parts. This selection uses radio controls, so I can select the power cord if I want, or the exhaust vent, but not both. This almost certainly came about because the default option is "no required parts", and someone testing said "Hey, how can you select "no required parts" and a required part? They shouldn't be able to select both!" and thus this cluster was birthed. This wouldn't be as frustrating except that:
e) On the item page, or even at check-out when viewing the cart, there is no list of related accessories or parts, like pedestal bases or power cables; the best you can do is search through the product sheet for the serial number and then search for it, comparing numbers. (Sometimes the numbers included are for the wrong/non-matching colour.) BHPhoto is an example of a site that does this correctly, and remarkably so.